My father has a laptop, a smartphone, a smart home alarm, a kindle, a tablet and a smart TV. He’s 76 years old. Does he know how to fully use them all? Not yet! Have I set up, installed and educated him (and my mother) on all of them? Definitely. Without my help, my parents would get through and know no different – but they wouldn’t be using the technology to the best of its capability. Maybe that’s ok? Not in my view.